12000 BTU Mini Split Air Conditioner Heat Pump System, Wifi Enabled 20 SEER2 115V Inverter Ductless AC Cool Up to 750 Sq. Ft, Compatible with Alexa, Complete Installation Kit, White

Do packages include only indoor or outdoor units?

Indoor and outdoor units might not arrive simultaneously. Kindly wait.

Can R32 refrigerant be replaced?

R410A refrigerant can be used as an alternative.

Does the package include an outdoor wall mounting bracket?

Not included, you'll need to get it separately.

Stops running after a period of operation?

1. It could be at the set temperature or defrosting - this is normal, it'll start up again soon.

2. An off timer might be set - simply switch it back on if needed.

Different temperature on your AC remote and home thermometer?

That's normal. The remote shows the AC's output temperature, not the actual room temperature.